Improved Cleaning Quality
Discover our cleaning and delivery system, designed to handle everything from sheets to high chairs. With personalized cleaning lists, real-time updates, and late change notifications, you can easily track work and generate invoices with a single click.
Responsibility and Goals
We have taken overall responsibility for UX research, design, business development, project management, and system implementation, with the goal of creating a simple, clear, and common way to work with cleaning, so that both staff and managers know what needs to be done, when it needs to be done, and how it should be followed up.
Background and Challenges
Driven by the need to improve the old system and meet new demands from acquisitions, we developed a new system. We met users with varying levels of experience and needed to challenge them to think new.
To achieve this goal, we interviewed staff and managers to understand the current situation, needs and challenges. In this way, we were able to map out current routines and identify risk areas and points for improvement.
Continuous Development
We initially launched a system that resembled the old one and worked with continuous improvements through testing and dialogue. Weekly meetings and direct communication with staff helped us fine-tune the system.
Introduction - Demos and Visits
Through demos, instructional videos, and on-site visits, we communicated the new possibilities and listened to the staff’s concerns to create an open dialogue.
Results
After six months of follow-up and adjustments, we now have a system that works well. We are proud to have contributed to a more efficient and uniform cleaning process.
Cleaning Planning
Together with users in the organization, we developed the tool to plan cleaning assignments by enabling the creation of cleaning lists. With these, cleaning assignments can be planned and work made more efficient by creating different cleaning lists based on how the work can be carried out most effectively, and then assigning them to cleaning staff.
There was a need to be able to plan work both in front of a computer in the office and to make updates in the field at a cleaning site. We therefore chose to develop a responsive design in the same tool with different authorization roles depending on what each user needs to be able to see and do.
Results
Cleaning staff see the cleaning lists with assigned cleaning objects, here they update the status directly on their phones when they are out carrying out their work.
By updating the cleaning status in real-time in this way, and capturing and updating the information in multiple systems, guests also get a better experience, for example, by enabling early check-in as information for when the accommodation is ready and cleaned becomes available faster.
It provides:
- Clearer responsibility for each part of the cleaning
- Better quality and more consistent results
- Less stress for staff
- Easier follow-up for managers
- Increased confidence that the right things are done at the right time
Lessons Learned
Empathy for users and a genuine desire to improve their workday are crucial. Identifying key people in the organization who can act as spokespersons and support the change is important.
Digitalization is not just about new IT systems; it is at least as important to combine business development with user-friendly solutions.
Business Development + System Development = Digitalization